Pasito, the AI-native workspace for group health, life, and retirement benefits, has secured $21 million in Series A funding. Global software investor Insight Partners led the round, with participation from Y Combinator and insurance-focused MTech Capital.
The company is building agentic AI infrastructure designed to transform benefits operations. Pasito's platform converts unstructured plan and employee census data into a unified data layer, which enables end-to-end automation across sales, quoting, marketing, enrollment, support, and claims processes.
Insurance carriers and brokers face mounting operational debt that ultimately affects employees through higher costs and complicated, disjointed experiences. The industry has long struggled with manual processes that are time-consuming and prone to errors.
"Carriers and brokers are buried in operational debt, and employees pay the price through higher costs and fragmented, confusing experiences," said Pauline Roteta, Founder and CEO of Pasito. "Pasito replaces that broken infrastructure with a centralized AI workspace and agents that automate the hardest work—accurately, transparently, and at scale."
Pasito's AI agents achieve 98% accuracy in plan construction, significantly outperforming the industry average of 74% according to LIMRA. This eliminates hundreds of hours of manual work per group. The platform also offers pre-configured engagement agents that generate benefits guides, microsites, highlight sheets, personalized recommendations, plan comparisons, sales materials, customer support answers, translations, and omnichannel communications.
The Series A funding will support several strategic initiatives. Pasito plans to invest heavily in engineering to scale its core agentic infrastructure and expand AI automation across additional product lines and workflows.
The company will also grow its forward-deployed teams, working directly with carriers, brokers, employers, and other market participants to automate custom, high-value workflows. Sales and marketing efforts will expand to meet enterprise demand and broaden distribution across the benefits ecosystem.
Pasito has gained strong traction across the benefits ecosystem. Top customers include carriers such as Reliance Matrix and New York Life, along with leading consultants like OneDigital and Daybright Financial. Retirement advisors and recordkeepers have also adopted the platform.
Over the past year, Pasito scaled its annual recurring revenue 50 times, expanded deployments across thousands of employers, and established itself as a foundational operating platform for some of the largest carriers and brokerages in the United States. The company was founded by Pauline Roteta, who leads the organization as CEO.
Looking ahead, Pasito will enable clients to build proprietary AI agents directly within its workspace, launch fully white-labeled experiences, and extend automation across the full benefits lifecycle.
"Pasito is doing for insurance and group benefits what AI-first companies have done for the legal industry," said Alexandra Lundin, Vice President at Insight Partners. "They've built an AI-native workspace that re-architects how work gets done in an industry that urgently needs modernization. We look forward to partnering with them in this next chapter."
Brian McLoughlin, Partner at MTech Capital, emphasized the value of automating traditionally manual processes. "Pauline and her team are applying AI to automate what has forever been a manual, error-prone process done by insurers and brokers: Producing employee benefits product information and configuring processes — from quoting to claims — for companies' benefits workflows," he said. "We're excited to be part of their team."
Pasito structures unstructured insurance and benefits data while powering agentic workflows across the benefits lifecycle. This approach enables carriers, brokers, financial institutions, and employers to eliminate manual work, improve accuracy, and deliver modern, compliant, and personalized benefits experiences at scale.
