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December 27, 2023

Magic Feedback Raises €1.2M to Revolutionize User Feedback Analysis

The heartbeat of Copenhagen quickens as the AI virtuosos at Magic Feedback proudly announce a funding triumph of €1.2M

In a groundbreaking announcement today, Copenhagen-based AI startup Magic Feedback revealed a formidable triumph, securing €1.2 million in funding for its cutting-edge platform designed to transform the way user feedback is unified and analyzed. Founded in 2023 by former Google employees Nima Vali Rajabi and Francisco Arias, Magic Feedback employs proprietary machine learning models to streamline the often daunting task of making sense of user feedback. Let's delve into how this dynamic duo aims to reshape product teams' strategies and decision-making processes.

Magic Feedback emerges as a beacon in the realm of product discovery, offering a solution to a persistent challenge faced by product teams worldwide. Nima Vali Rajabi, CEO and co-founder, highlighted the prevalent struggle: the overwhelming volume of scattered feedback hindering effective decision-making. With Magic Feedback's innovative approach, user feedback is automatically unified and categorized, eliminating the need for countless hours spent deciphering it manually.

In a bold departure from widely used LLM models like ChatGPT for feedback analysis, Magic Feedback's founders cite significant error rates and privacy concerns as their motivation to develop proprietary machine-learning models. Francisco Arias, CTO and Co-Founder, emphasized that analyzing qualitative data points with models like ChatGPT resulted in error rates of up to 20 percent, prompting a strategic shift to their own ML models in August.

Officially launched in September, Magic Feedback has swiftly become a game-changer in the feedback analysis arena. The platform introduces various offerings, including AI-powered feedback surveys, forms, and an advanced search engine. This multifaceted approach empowers product teams to glean valuable insights seamlessly, accelerating the decision-making process.

The funding round, spearheaded by Maki VC and supported by individual angel investor Geeta Schmidt, former CEO and co-founder of Humio, underscores the industry's confidence in Magic Feedback's potential. Schmidt, an avid follower of Magic Feedback since its inception, commended the founders for their unwavering commitment to their vision, positioning them to make a positive impact on every product on the internet.

As Magic Feedback secures €1.2 million in funding, it marks not just a financial milestone but a pivotal moment in the evolution of user feedback analysis. Nima Vali Rajabi and Francisco Arias, through their relentless pursuit of a unified and insightful feedback ecosystem, have positioned Magic Feedback as a transformative force in the tech landscape. The journey unfolds as Magic Feedback continues to redefine the dynamics of user feedback, paving the way for a future where every product decision is informed, agile, and profoundly impactful.

Josefina Dipaolo
Josefina Dipaolo
Content writer at TechNews180
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