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June 8, 2023

Revolutionizing Payments: Interviewing Hands In Founder and CEO Samuel Flynn

Where technology and online convenience collide

​​In today's digital age, the way we handle payments has undergone a remarkable transformation, and there is a need for group expenses to be seamless and efficient. Step in split payment technology. This is revolutionizing the way we manage group transactions. With their cutting-edge platform, they have introduced a game-changing solution that simplifies group payments, offering a streamlined experience for individuals, businesses, and organizations alike.

Hands In have risen to this challenge. Discover how their innovative capabilities reshape how we handle shared expenses, improving convenience, transparency, and overall financial management. Prepare to be enlightened about the future of group payments as we sit down with Hands In founder and CEO Samuel Flynn.

Hands In founder and CEO Samuel Flynn
Hands In founder and CEO Samuel Flynn

1. Who, or what type of business, are your most frequent users?

Our most frequent users are businesses in the travel and hospitality sectors. This includes travel agencies, hotels, vacation rental platforms, tour operators, and other businesses where customers often split costs among a group.

2. Exactly how can merchants increase their incremental revenue with group payments?

Merchants can increase their incremental revenue with group payments in several ways. Firstly, by offering a convenient and seamless group payment option, merchants can attract more customers who are looking to split costs among a group. This increases the likelihood of completing high-ticket purchases that might have been abandoned due to payment complexities. Additionally, group payments encourage larger transactions as customers feel more comfortable sharing expenses among friends or family members. By providing a streamlined group payment solution, merchants can capture more sales and drive higher average order values.

3. Does your group payments app offer additional features that enhance the group payment experience?

Yes, our group payments app offers additional features that enhance the group payment experience. Some of these features include flexibility in splitting payments. Customers can choose to split the payment equally, by item, or with custom amounts, providing them with the flexibility to divide expenses as per their preferences. Our app has an easy invitation process that allows the lead booker to effortlessly invite group members to join the payment process through various channels like link sharing, QR codes, SMS, or email invitations. We prioritize the security of payment information, ensuring that all transactions and card details are handled securely and comply with industry standards. Merchants receive real-time notifications when payments are successfully completed, providing them with immediate confirmation and reducing the need for manual follow-up. With its integration capabilities, our app seamlessly integrates with the merchant's existing checkout process, minimizing disruption and making it easy for merchants to adopt our group payment solution. These additional features enhance the group payment experience for both customers and merchants, making the process efficient, secure, and user-friendly.

4. Are you investing in further R&D or products?

Yes, we are committed to continuous research and development to enhance our group payment solution further. We recognize the importance of staying at the forefront of technology and meeting evolving market needs. Our R&D efforts focus on improving user interfaces, expanding payment integrations, introducing advanced analytics and reporting capabilities, and exploring innovative features that simplify and optimize the group payment experience. We believe in constantly innovating and providing the best possible solution to our clients and their customers.

5. Do you envision other partnerships?

Yes, we envision forging additional partnerships to expand our reach and offer our group payment solution to more merchants. We aim to collaborate with payment processors, platforms, and businesses across various industries to make group payments a seamless and widely available option.

6. What are your main business priorities moving forward?

Moving forward, our main business priorities include expanding partnerships with payment platforms and acquirers to increase market penetration, continuously improving our technology to meet the evolving needs of merchants and customers, acquiring new clients, particularly in the travel and hospitality sectors, and diversifying our customer base. Also, enhancing the group payment experience through user interface improvements, advanced analytics, and additional integration and investing in customer support and service to ensure the highest level of satisfaction for our clients. By focusing on these priorities, we aim to solidify our position as a leading provider of group payment solutions and drive the growth and success of our organization.

Neil Hodgson Coyle
Neil Hodgson-Coyle
Editorial chief at TechNews180
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